Frequently Asked Questions

Find answers to the most common questions about HasUsed, our services, and how to buy or sell pre-owned items.
Click on the 'Sign Up' button at the top right corner and fill out the required information. Verify your email to activate your account.
Log into your account, click 'Sell an Item', provide item details and images, then submit. Manage your listings from your dashboard.
We accept credit/debit cards, PayPal, and HasUsed wallet credits for purchases on the platform.
After shipping, you'll receive a tracking number via email. Use it on the carrier’s website to check delivery status.
Reach us via the 'Contact Us' page or email [email protected].
Yes, you can return items within 14 days of delivery. The item must be in the same condition as received.
Go to 'My Account', select 'Edit Profile', make your changes, and save them. Changes to email require re-verification.
Click 'Forgot Password' on the login page, enter your email, and follow the instructions in the password reset email.
HasUsed charges a small commission on each successful sale, detailed in the seller terms during listing.
Open the listing and click 'Report Listing'. Provide details, and our support team will review it promptly.
Shipping address changes are allowed only before the order is shipped. Contact support immediately if you need to update it.
Yes, all transactions are secured with SSL encryption, protecting your payment and personal data.
Click the heart icon on any item page to add it to your favorites list for easy access later.
Currently, we ship only within the countries listed during checkout. International shipping will be added gradually.
Our team checks every listed item for authenticity, condition, and quality before approval.
Go to 'My Account' > 'Settings' > 'Delete Account'. Confirm the action. Note: this is irreversible.
The wallet allows you to store credits from sales or refunds, which can be used for future purchases on HasUsed.
Some sellers allow offers. If enabled, use the 'Make an Offer' option on the item page.
After receiving your order, go to the order details page and click 'Leave a Review'. Rate and comment on your experience.
Click the 'Unsubscribe' link at the bottom of any email, or manage your email preferences in your account settings.
You can reach us via the 'Contact Us' page or email us directly at [email protected].